@dhinchcliffe: Interesting: IBM, Jive, & Adobe have all been using Social Business in their keynotes instead of Enterprise 2.0 #e2conf

@cflanagan: We want workers to "Work out loud". We need to teach leaders how to "Lead out loud" as a result - area I care about #e2conf

@cflanagan: Have to teach leaders re: openess. New skills for "leading out loud" is what I claim we need to focus on now #e2conf

@cflanagan: Some co's use social tools to promote brand, yet block employee access. Must match action. Move beyond fear. Trust employees #e2conf

@cflanagan: "Communites can be successful without software. It's unclear if software can be successfull without Cty Mgt" YES!!! #e2conf @rhappe

@cflanagan: SAP Cty Network - Targeted to IT, biz process experts, biz users, biz intell pros, professors, students #e2conf

@cflanagan: SAP CN focuses on various targeted audiences - showing thumbnails - well done branding across all #e2conf @MarkYolton

@cflanagan: Keep in mind SAP is a German co. They're successful even with data privacy, work council issues @MarkYolton #e2conf

@cflanagan: Need to teach: How to answer forum? How 2 blog w/effective tone, value? What if there's conflict (deal w/negative)? @MarkYolton #e2conf

@cflanagan: Go faster. Be first. We'll fix next release (CA mentaility) vs. We have to be perfect first (German culture). But SAP navigate well #e2conf

@cflanagan: SAP talks about "orchestrating" not "controlling" community. Influence with carrots and sticks to encourage/discourage #e2conf @MarkYolton

@cflanagan: SAP allow cust to influence products, voting features/functions by voting (key social innovation) #e2conf @MarkYolton

@cflanagan: SAP shares a lot of info before it gets announced - they have found they can trust customers to keep confidential. #e2conf @MarkYolton

@cflanagan: Past = "Mass" production began "sameness" equaled "customer" would consume what you gave them #e2conf 90's/now cmr re-empowered

@cflanagan: Web 1.0 - connecting documents. Web 2.0 Connection people. E2.0 connecting Employees #e2conf

@cflanagan: Social Media describes large spectrum of tools and activities.Online communities - discrete portion of that spectrum #e2conf

@cflanagan: Dell has 4 types of communities. 3 on domain (Internal COP + Vip/Elites + Customer communities) and 1 type of domain - External Ctes #e2conf

@cflanagan: 3. Customer Needs: Research + Listen #dell @billjohnston #e2conf

@cflanagan: 4. Prioritize based on opportunities @billjohnston #e2conf #dell

@cflanagan: Social Ecosystem - discover your listening platform (look what you have, what you should have) and assess #e2conf

@cflanagan: 5. Community engagement is oxygen #dell @billjohnston #e2conf

@cflanagan: @billjohnston Your community is everywhere. Engagement will differ, but intention is constant #e2conf

@cflanagan: Engagement: content, content, content. (Yes, content is still critical - need strategy). #e2conf @billjohnston 1/2

@cflanagan: Engagement: layer in feature members, incentives, reputation, conversation, regular cadence/activity #e2conf @billjohnston 2/2

@cflanagan: Community managers: coach, cheerleader, host, guide, conversation starter @billjohnston #e2conf

@cflanagan: Managment & Moderation: Necessary evil - Terms of Services, guidelines - easily viewable, understandable thruout site #e2conf @billjohnston

@cflanagan: Like - community mgt/moderator can't be a "celebrity". Can't be too visible. I talk about this later, too #e2conf @billjohnston

@cflanagan: How to Measure Bus Value = Brand (NPS), Support, Content, Web Traffic, Innovation #e2conf @billjohnston

@cflanagan: Support= questions asked vs. answers and how many are verified. views of answered content #e2conf @billjohnston

@cflanagan: Brand Measurement = NPS, sentiment, satisfaction, advocacy #e2conf @billjohnston

@cflanagan: Content = content created, views of content, comments #e2conf @billjohnston

@cflanagan: Community Health Measure = velocity of change + population segmentation + creators+watchers #e2conf @billjohnston

@cflanagan: Dell is tracking huge ROI and increase revenue as direct result of community - causal effect. "It's a beautiful thing" @billjohnston #e2conf

 

@rhappe: "It about modeling behavior" yes! #e2conf

@rhappe: #e2conf novell talk: social IT means collaboration is pervasive

@rhappe: "Context will shift but intention should not when managing communities" @billjohnston #e2conf #e2conf-12

@rhappe: Being clear and crisp about business goals is critical and the last time you get to be selfish in cmty management - @billjohnston #e2conf-12

@rhappe: The overlap between customer needs and your business goals is the sweet spot for community - @billjohnston #e2conf #e2conf-12

@rhappe: Think about your community management as a portfolio of various locations where you engage - @billjohnston #e2conf #e2conf-12

@rhappe: For those of you interested - @TheCR Community Maturity Model - http://bit.ly/xWLoO #e2conf #e2conf-12

@rhappe: Content drove initial activity in a community, relationships bring them back - @billjohnston #e2conf #e2conf-12

@rhappe: Regular programming cadence is incredibly important to drive engagement in communities - @billjohnston #e2conf #e2conf-12

@rhappe: Nice overview from @billjohnston on the differences between policies and guidelines - similar but not the same #e2conf #e2conf-12

@rhappe: Two categories of community metrics - Business value and community health from @billjohnston #e2conf #e2conf-12 like that..

@rhappe: Good policy by Dell - gives community 24 hours to answer questions first @billjohnston #e2conf #e2conf-12

 

@rypple: Rypple is a great social tool to help development, it supports diff org structures and lets people choose coaches #e2conf

@steveelmore: In a 2.0 world, employees work beyond the traditional job description & think outside the cubicle. #e2conf

@mor_trisha: Comes down to fear and trust. Re: usage of social in the enterprise. #e2conf

@mor_trisha: Wow! HMH has reverse mentoring program - have Gen Y employees mentor the C-level execs on social technology #e2conf

@mor_trisha: Optimize, empower, unleash, trust your employees, keep goals in mind #e2conf

@mor_trisha: Measuring ROI: sell more, buy less or fire somebody. #e2conf-7 #e2conf

@mor_trisha:  Holy grail, single search across all enterprise platforms #e2conf-7 #e2conf

@mor_trisha:  Social media participation is at critical mass. Usage of Facebook has passed usage of Google. #e2conf-12 #e2conf

@mor_trisha: Build network of relationships. Community can be anywhere, choose where 2 engage, but intention should always be the same #e2conf-12 #e2conf

@mor_trisha: Step 1: define business goals. Step 2: identify member needs. @JiveSoftware @barrytallis, sound familiar? ;) #e2conf-12 #e2conf

@mor_trisha: Social ecosystem research: where are people talking about you? This will yield influencers, active groups. #e2conf-12 #e2conf

@mor_trisha: If starting a cold community, content is critical. Great content will build community. #e2conf-12 #e2conf @billjohnston

@mor_trisha: Community management and moderation are not the same @billjohnston #e2conf-12 #e2conf

@mor_trisha: Community management is about hosting & engaging. Moderation is about building a clean, well-lit place #e2conf-12 #e2conf @billjohnston

@mor_trisha: Guidelines are 'human consumable' version of legal terms & conditions. #e2conf-12 #e2conf @billjohnston

@mor_trisha: Key categories of Community metrics: 1) Business value 2) Community health #e2conf-12 #e2conf

@mor_trisha: At Dell, social media is one of highest Marcom ROI vehicles @billjohnston #e2conf-12 #e2conf

@mikegotta: In a way, orgs are always in a state of on-boarding/off-boarding if you apply that concept to how teams and groups change over time #e2conf

@mikegotta: "relationship onboarding" - we need to get employees connected more effectively to peers, teams, communities, etc - E2.0 helps #e2conf

@mikegotta: Purpose driven doesn't always mean process-driven - you can have a purpose for organizational capabilities - learning, talent, etc #e2conf

@mikegotta: For those that remember, yes, people did try to do ROI on email. They don't now and have not done so in years but "back in the day" #e2conf

@mikegotta: One of the things "social" does is break the idea of knowledge worker, clerical worker, admin worker, etc (more) #e2conf

@mikegotta: Those old segmentation models were based on identities the enterprise ascribed to the workforce (more) #e2conf

@mikegotta: As employees create their own identities via social tools etc - we need more advanced analytics to decipher social roles #e2conf

@mikegotta: Who you think is a knowledge worker based on formal title, etc has always been prone to error - people perform their expertise #e2conf

@mikegotta: A front-line call center agent, a field support rep, a bank teller - they can be just as much a knowledge worker as anyone else #e2conf

@mikegotta: How do you measure the value of "lurking" - another example of how tough it is to assess value when not cause-effect #e2conf

@kendomen: Leadership role modeling and getting rid of fear: reverse mentoring program #e2conf

@dgarber: It's important for execs to model collaborative knowledge sharing behavior. #e2conf

@Andrewworkday: this is about enabling/unleashing capability. role modeling key at Aviva and Intuit -- internal leaders using Facebook, Blogs, etc. #e2conf

@andrewworkday: HR issues incl succession, culture, prof development, knowledge trnsfr -- all intersect w/ enterprise 2 & #social #e2conf

@andrewworkday: tackle social issues and employee interaction issues hand in hand with social networking, social media and enterprise 2 issues #e2conf-11

@Timoelliott: #e2conf ROI? It's about communications. Quill pens, telephones, email, mobile phones all managed to get thoroughly deployed without it.

@joningham: @olivermarks "People and culture" infinitely more important than the technology you're using - I'll be speaking on this at 3.40PT #e2conf

@Debwolt: Everyone in an organization wants to succeed. Put them in a place they can be successful and then just go! #e2conf

@Beamstream: Eric Lane of #Intuit explaining Intuit's social enterprise success: http://bit.ly/a7rFui #e2conf

@MarkYolton: #IBM speaker says: "it's about people, a culture for innovation, and trusted relationships" #e2conf 

@Cefaloworkday: #e2conf intuit is very focused on developing talent. No surprise they're a 6 year member of forbes' best places to work list.

@rdeis: It's not just about sharing. It's about getting work done in the enterprise. #e2conf

@katmandelstein: IBM was 1st in the Social Software space and we are now on 3rd generation of rock-solid software for Social Business. #e2conf #ibmexperience

@lehawes: @dhinchcliffe Wouldn't be surprised if this is the last "E2.0 Conference". Next one may well be called "Social Business Conference" #e2conf

@tdoyon: Reduce amt of travel reuse of content pay for the investment simple and tactical to get the software in then focus on intangibles #e2conf

@tdoyon: Have goals be purpose driven and measure against that dont measure everything #e2conf

@tdoyon: Identify and monitor measurements over time and see the improvement #e2conf

@tdoyon: Build use cases eg reduce turnover focus in hard numbers and hypothesize what results will see and monitor over time #e2conf

@tdoyon: Use advanced analytics before and after to remove other potential correlates instead of tool use follow up surveys too #e2conf

@tdoyon: Companies measure what is important and this gives more data about people and what dping and new things to measure #e2conf

@tdoyon: Tools help find and create experts people who may become managers but become better at becoming experts and now can measure #e2conf

@tdoyon: A tool can be overadopted loved to point of info explosion and cannot find anything anymore #e2conf

@tdoyon: Key is to insert content management identified expertise and community managers #e2conf

@tdoyon: Collect and publicize kudos give credit informally great way to identify stars in org #e2conf

@tdoyon: Kudos being incorporated into performance management but get culture right first and the use data #e2conf

@tdoyon: Find pain points in org and track metrics over time #e2conf

@tdoyon: Is it a solution looking for problem or problem looking for solution? #e2conf

@tdoyon: Hit it from all different angles paint full picture with numbers help explain how will impact metrics include side benefits w survey #e2conf

@tdoyon: Do not do this just for better analytics but for better information #e2conf

@tdoyon: Social recruiting should be about relationships not posting jobs #e2conf

@tdoyon: Driving recruiting effeciencies and increasing effectiveness through social media and relationships ... Finding best people #e2conf

@tdoyon: Social recruiting may have huge roi 20 per employee instead of 5k (getting off topic) but bizarre given economy #e2conf

@tdoyon: People need to be measured on what company does these hr measures are operational to help employees do jobs #e2conf

@jholston: use engagement surveys that HR does routinely to demonstrate value of social #e2conf ratings, activity levels also good measures.

@jholston: "more collab (more participants)good, but narrower the community within broader enterprise collab the more powerful the community" #e2conf

@jholston: "social recruiting ROI huge -- $2k per recruit down to $20. 7-Eleven, Hilton all going nuts with this." (but lower level jobs here) #e2conf

@Ted_Hopton: RT @beamstream: I don't think email has failed per se, it is in the slow process of dying--It's a terminal patient with years left #e2conf

@ITSinsider: every company going forward will have a social engagement strategy. - @markyolton #e2conf

@ITSinsider: "in order for us (SAP) to be the center of the universe, we have to give more value to the community." #e2conf <nice

@ITSinsider: @markyolton describes concentric circles: web site: control; community:sharing; socialmedia: engage #e2conf

@jwillie: Should your intranet HAVE a community OR BE a community.... #e2conf

@narenp1: #e2conf - panel - net apps - saved $2 million using Saba within a year. Need clear goals to see tangible ROI.

@giorodriguez: Check out interview with Geoff Moore, featured guest tonight at our #e2Conf networking event. http://bit.ly/bICnWC #broadvision #clearvale

@AdobeCEM: Adobe approach to customer experience management: Once the customer picks up phone for help you've already failed #e2conf #cem

@lbenitez: Lotus Connections used by 35 of the Fortune 100 companies #e2conf #ibmexperience

@wendyatnovell: @theandyfox says with the peer model, problem is the author has to figure out who the audience is. #e2conf #novellvibe

@wendyatnovell: Trend #1: The interactive habitat replaces the static page. #e2conf #novell session.

@wendyatnovell: Trend#2: Aggregation, not Destination. #e2conf #novell session

@wendyatnovell: Trend #3: Uber Unified Inbox. #e2conf #novell session.

@wendyatnovell: Trend #4: Audience Control by definition of type of group. #e2conf #novell session.

@wendyatnovell: Trend 5: Context Presence. It's more than just who's online. #e2conf #novell session.

@wendyatnovell: Trend 6: Collaborative Editing. Must eliminate the aggregation and version mgt problem. #e2conf #novell session.

@wendyatnovell: Trend 7: Ad Hoc Collaboration. Ideas and discussion can't wait for IT help. #e2conf #novellvibe session.

@wendyatnovell: Trend 8: Immersive Interaction. Gadgets help us work together in a way text can't provide. #e2conf #novellvibe session.

@wendyatnovell: Trend 9: Something about native habitat extension. Slow connection made me lose the thought! #e2conf

@Novelltalks: #e2conf Aggregation not Destination for useful message handling

@Novelltalks: #e2conf Social demands Audience Control

@Novelltalks: #e2conf real world Collab is ad hoc

@Novelltalks: #e2conf social needs to have immersive interactivity

@extentech: #e2conf novell talk: social IT means collaboration is pervasive

@swylie650: I've never met a company that failed because their employees were overpowered @Josh_Bersin HR track at #e2conf

@toucancrm: Aggregation- can serve as outbound destination, lives in multiple places simultaneously #e2conf

@SFMktmaven Community engagement is oxygen! #e2conf @billjohnston quote #e2conf-12

@bjsolem: Community metrics: business value & community health. #E2conf

@johngibbon: 1 of 2 important types of community metrics: business value (brand, support, content, web traffic, innovation ...) #e2conf @billjohnston

@johngibbon: 2 of 2 important types of community metrics: community health (Velocity of change, Population segmentation .. ) #e2conf @billjohnston

@johngibbon: Dell views social media is the highest ROI vehicle #E2conf

@markfidelman: Negative sentiment about Dell dropped 50% becuz of their facebook Dell page #e2conf

@markfidelman: Causal effect between community and commerce within Dell #e2conf #awesome

In case you missed it: Everything I know about being a social business, I learned in kindergarten http://pio.mu/bojcMQ